Unfortunately not. The reward suppliers generally tell us in which region or province they want the rewards to appear in. If you order a reward displayed in another region or province, the order will be refused. Except in the event of fraud, all of the points corresponding to this exchange will be credited to your member account.
9. WHAT DO I DO IF THE ALPHANUMERIC CODE ON THE BACK OF MY CARD DOES NOT WORK?
Check if you have entered the correct numbers and letters.
Make sure that you did not inverse the letter I and the number 1
Make sure that you did not inverse the letter O and the number 0
If the card still does not work, send the alphanumeric code on the back of your card as well as your contact information to info@concourscanada.ca. Upon receiving your e-mail, we will review your request and resolve the problem.
10. I MADE A MISTAKE. CAN I CANCEL MY ORDER AND CHOOSE ANOTHER REWARD?
iPoints Canada is in no way responsible for order mistakes. When you place an order, a message appears, asking Are you sure that you want to order this reward? Once you have confirmed the order, it can no longer be changed.
11. HOW DO I GET THE REWARD I ORDERED ?
We will mail you your reward within days of receiving your order.
12. HOW DO I RETRIEVE MY PASSWORD ?
Click here to retrieve it
13. WHAT DO I DO IF I CANNOT REMEMBER MY E-MAIL ADDRESS?
Send your contact information (name, address, telephone number and password) to info@concourscanada.ca. We will check the database and e-mail it to you.
14. DO THE IPOINTS CANADA CARDS, PASSES AND ALPHANUMERIC CODES EXPIRE?
REWARD CARD:
No, i-Point Canada cards remain valid as long as the alphanumeric code has not been entered on the www.iPointscanada.ca site. That is, if the participating merchant respects the contract.
EMPLOYEE CARD:
No, i-Point Canada cards remain valid as long as the alphanumeric code has not been entered on the www.iPointscanada.ca site. That is, if the participating merchant respects and renews the contract.
PRIVILEGE CARD:
No, i-Point Canada cards remain valid as long as the alphanumeric code has not been entered on the www.iPointscanada.ca site. That is, if the participating merchant respects and renews the contract.
PROMOTION CARD:
No, i-Point Canada cards remain valid as long as the alphanumeric code has not been entered on the www.iPointscanada.ca site. That is, if the participating merchant respects and renews the contract.
ALPHANUMERIC CODE AND PASSES (media, contest, advertising, etc.):
Variable service life, depending on what the business has requested.
15. WHAT DO I DO IF I CANNOT LOG ONTO MY ACCOUNT?
Make sure that you have entered the correct e-mail address and password. If so, send your contact information (name, address, telephone number, e-mail address and password) to info@concourscanada.ca. We will run some tests and then contact you.
16. HOW DO I CHANGE MY CONTACT INFORMATION (address, e-mail address)?
Click on the i-Points Canada link on the homepage of the www.ipointscanada.ca Web site
Enter your e-mail address and password in the "I’m a member!" section.
Then, click on Change my profile
You can make corrections to your member profile on the next page, in the "Change my profile" section. When you have made the changes, click on "Modify my profile". It is important to update your contact information when you move or change your e-mail address or telephone number, because the rewards and dollars will be sent to the address indicated in your account.
17. CAN I REDEEM MY I-POINTS FOR ANY OF THE REWARDS DISPLAYED ON THE HOMEPAGE?
No, the rewards shown on the homepage are only an example of the rewards you can obtain from the lists of i-Points Canada rewards. Different prizes are available, depending on whether you are a consumer, employee, business, volunteer, etc. Moreover, some of the rewards are available only in certain regions or provinces, as instructed by the reward supplier.
Note: Exchanges may be limited to one per member.
Certain rewards are only displayed in certain regions or provinces, as requested by the rewards supplier.
18. How can I use my iPoints Canada dollars?
Simple. The number of iPoints Canada dollars you have accumulated is indicated in your account. However, you must visit the iPoints dollars section to know how many dollars you have accumulated in each business participating in the iPoints dollars program. You can only accumulate dollars if you have made purchases from a participating merchant.
The sum of your iPoints dollars is divided by the purchases you have made from each merchant. The more you purchase from a merchant, the more iPoints dollars you accumulate from this business.
iPoints dollars cannot be transferred from one merchant to another.
19. It possible to combine two accounts?
One person may have several accounts. The most frequent cause of this is that members forget their password and do not use our service (Forgot your password?) or do not remember their e-mail address.
Instead of contacting us, members decide to create a new account. However, they also want to find the points accumulated previously in the other account.
Is it possible to combine these two accounts afterwards?
Yes, it is possible. However, the member must pay a penalty of 1 000 points, which will be taken from the account once we have combined the two.
Members who want to combine their accounts must write to us at info@concourscanada.ca and provide the following information about their account.
First and last name
Mailing address
City
Telephone no.
E-mail and password (optional)
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